A new product called Facebook Chatbot was recently released onto the Internet. It is essentially a program that will chat with you through your microphone. You can type in certain words, and it will automatically reply to you by typing out the word. This is a big step forward in computer technology as it builds on chatbots that have already been developed. In fact, this program is very similar to the popular Facebook chat programs that you usually see on the social network.
There have been some concerns about automated bots performing poorly and not providing real customer service. The Messenger Bot is different because it will be an internal program and it will be interacting with customers on Messenger rather than through direct user input. However, many of the issues come down to the way people want their interactions with artificial intelligence to be.
When we talk about chatbots, we are generally talking about programs that people create to automatically join the conversation with other people. They may use speech recognition to help them out, but they still basically end up as assistants that help out humans with everyday tasks. They can complete basic errands, ask people questions, and even perform customer service on their own.
The first bot that was released was the Messenger Bot. This is actually the first real A.I. system that has been developed specifically for customer service purposes. These Bot programs have been used widely around Facebook and it is only a matter of time before we start seeing other companies implementing this technology into their Messenger Bot systems.
Many of the same problems that people have with chat and direct user interaction are being solved by Messenger Bot. For one thing, it will be interacting with customers who live on Messenger rather than just using a canned text message. In fact, some people think that this new feature is better than the live chat options on many popular social networking sites. There is no denying that this new feature does have its benefits, but let's not forget that this program is also being sold to businesses as a customer service assistant.
If we look at the way that messenger bots are helping businesses, we can see that it is because of the high engagement rates that they are getting from customers. Messenger Bot is helping businesses to keep their employees informed about the goings-on within the company. If you take a look at how quickly people are engaging in conversations on Messenger Bot, you can understand why this is so critical. If your employees do not feel like they are an important part of the process, then they are not going to invest their time and effort into it.
There are also a few differences between chatbots and Messenger Bot. While most of these Facebook Chatbot are selling to businesses, there are a few that are available for consumers to purchase. In fact, there are even some Messenger Bot products available for purchase online! This new product has had quite the following. Since bot conversations are short and simple, this is why it is preferred over other types of communication options. The ability to type or direct type messages instead of having to rely solely on speech makes this Bot a better option for many consumers.
It is evident that Messenger Bots are going to continue to increase in popularity. They are making transactions easier for everyone involved, as well as increasing employee engagement. As Bot technology continues to evolve, so too will the uses for chatbots and other types of programs. If you are interested in this particular new addition, I recommend that you check out Daniel's customer.